Snap a photo, tap send —
work orders that route
for long-term care.
Work Tickets is the maintenance work order app for skilled nursing and long-term care. A room is cold, a light is out, the printer jammed — staff snap a photo, pick a type, and tap send. The ticket auto-routes to maintenance, IT, or EVS, carries the room it came from, and keeps a full status history forever. It’s the work order system for nursing homes that gets the right team on the problem in seconds, from the phone your staff already carry.
Complete work order management, on one phone.
From the fifteen-second ticket in a hallway to the facility-wide maintenance report — one connected nursing home maintenance management system, built for the floor and the shop.
Anyone can report it. The right team just gets it.
The CNA who notices a cold room shouldn’t have to find the maintenance supervisor. With Work Tickets, any staff member opens the maintenance work order app, snaps a photo, picks a type, and taps send — fifteen seconds, from the hallway. The ticket auto-routes to the team that owns that type — maintenance, IT, or EVS — and the room it came from rides along, so the tech knows exactly where to go. No paper slip, no radio call, no request sitting on a desk waiting to be handed off.
- ✓ Photo, type & room captured in one screen
- ✓ Auto-routes to maintenance, IT, or EVS by type
- ✓ Room auto-fill — the tech knows where to go
- ✓ Configurable ticket types, mapped to your teams
Every repair, on the record — and in the numbers.
Each ticket keeps its full timeline: opened, assigned, in progress, completed — with notes and a photo of the finished work where it matters. Live open-ticket badges show each team their queue at a glance, so a backlog is visible the moment it grows. Admin reporting rolls open, completed, and average turnaround up by team, type, and room, so nursing home maintenance management can plan staffing, budget repairs, and flag the equipment that keeps generating tickets.
- ✓ Full status timeline on every ticket
- ✓ Completion sign-off with notes & photo
- ✓ Live open-ticket badges, per team
- ✓ Reporting by team, type & room
Nursing home maintenance management, end to end.
Snap-a-photo tickets, auto-routing, room auto-fill, configurable types, status history, completion sign-off, and reporting — turn on what your facility runs, the rest is waiting when you need it.
HIPAA-compliant, by design.
Work Tickets runs inside resident care areas and keeps a record of who reported what and who fixed it, so it’s built to the same HIPAA standard as the rest of MyLTC Apps — encrypted, access-controlled, and hosted in U.S. data centers. QR-code logins keep shared station screens secure without passwords on a sticky note, and every ticket keeps a permanent, paperless audit trail from the moment it’s opened.
Work order & maintenance software FAQ
How snap-a-photo tickets, auto-routing, room auto-fill, and status history work in a skilled nursing or long-term care setting.
What is a work order app for nursing homes?
A work order app for nursing homes replaces paper request slips and hallway radio calls with digital tickets. When something breaks — a cold room, a burnt-out light, a jammed printer — any staff member opens the maintenance work order app on a phone, snaps a photo, picks a type, and taps send. The ticket auto-routes to the team that owns it (maintenance, IT, or EVS), carries the room it came from, and keeps a full status history. Supervisors get live open-ticket counts and a permanent record of every repair, so facility maintenance runs off real data instead of a clipboard.
How does a ticket get to the right team?
Every ticket type is mapped to the admin group that owns it, so the routing is automatic. A plumbing ticket goes to maintenance, a network problem goes to IT, a spill goes to EVS — the moment the staff member taps send. No supervisor has to triage the request or hand it off, which means the right team sees the work order instantly and nothing waits on someone’s desk to be sorted.
Can we set up our own ticket types?
Yes. Ticket types are configurable per facility — HVAC, plumbing, electrical, IT, housekeeping, safety, or whatever your building runs — and each one is mapped to the right team. The work order system for nursing homes adapts to how your facility is organized, so staff pick from types that actually match the problems they report and every ticket lands with the group that can fix it.
Does it keep a maintenance history for each room?
It does. Every ticket keeps its full timeline — opened, assigned, in progress, completed — along with notes, completion details, and the room it came from. That builds a permanent maintenance history you can filter by room, type, or team. When a piece of equipment keeps failing or a surveyor asks when a repair was made, the record already exists — no digging through paper request slips.
Is it separate from the EVS and alert apps?
Work Tickets is its own module, but it shares the same login, directory, and phone-first design as the rest of MyLTC Apps — including EVS Tasks and Alerts. Staff carry one app with the tools their role needs, admin groups flow from the employee directory, and every module keeps the same HIPAA-ready, U.S.-hosted audit trail. You can run Work Tickets on its own or alongside the full operations suite.
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